Call 4 Concern

We recognise that sometimes patients, relatives and carers can tell when something is wrong.

You can use Call 4 Concern if:

• You are a patient and have concerns about your clinical condition
• You are a relative and have concerns about a hospital patient’s clinical condition
• You have noticed a change or decline in your/their clinical condition and you feel that the ward team have not addressed your concerns

You should only call after you have spoken with the nurse in charge or doctor responsible for the patient.

When the Acute Response Team receive your Call 4 Concern call, they will need to know the patient’s name and the ward they are on, as well as brief description of the problem.

After prioritising the urgency of the problem, a member of the team will visit the patient on the ward to discuss your concerns and assess the situation.

A note of the C4C intervention will be logged in the patient’s notes summarising the concern raised and the actions taken.

Using this service will not have a negative impact on your care/the care of your loved one in any way.

Your call is important

There may be times when the C4C team cannot answer your call immediately, as the team may already be assessing another patient. In this instance, please wait for a short period and call the team back.