Our Emergency Department is very busy at the moment, and we are also facing ongoing challenges in discharging patients who are well enough to leave hospital – all of which leads to longer waits than we would like for patients to be seen and admitted. We are currently working closely with all our partners to maximise all available capacity for our patients.
I would like to apologise to those patients who have experienced long waits. Our staff are doing everything they can to ensure patients are seen as soon as possible and I would like to thank them for their continued hard work during this challenging time.
Patients are prioritised according to clinical urgency, so some people with minor injuries or illnesses may be waiting for a very long time. If you need urgent but not emergency medical care and are unsure where to go, contact NHS 111 who can signpost you to local services that may be more appropriate.
The Trust has launched the Call 4 Concern service to enable inpatients staying at Medway Maritime Hospital, and their friends and family, to call a dedicated number 24/7 for immediate help and advice directly from a member of the Trust’s Acute Response Team if they still have ongoing concerns about their own or their loved ones changing condition despite raising their concerns with the nurse in charge or doctor. The service can be contacted on 07799348608. Alternatively, for any other concerns please contact our PALS Team on 01634 825004 or email medwayft.pals@nhs.net
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