Mum Holly, from Rochester, said: “It was a scary place not knowing what they were going to find or even what they were looking for, and sitting in meeting after meeting waiting for answers.
“But when we met Teresa it felt like we had a friend in our corner, and she’s been with us every single step of the way since.”
Teresa said: “It was obviously hard for Holly and Maisie’s dad Simon to hear Maisie’s diagnosis.
“From that day their lives changed irrevocably. But over the year we’ve worked together and, more importantly, learned together what Maisie’s needs are. Her symptoms can change on a daily basis and myself and Holly will often catch up to talk about this, and about how best we can help Maisie and where we need to go, or who we need to ask for advice.”
Speaking about how Teresa makes a difference to their lives, Holly said: “Be it coordinating and sitting in on appointments or being at the end of the phone when we have concerns about Maisie’s health, our family life is different because of Teresa.
“She is so hard working, so caring, and so genuine. Before we met her, we felt lost and overwhelmed, but thanks to her we don’t anymore. She really does make a difference to our lives on a daily basis.
“I can’t think of two people more deserving of a trip to Clarence House than Teresa and Maisie.”
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