New PALS Hub

Our Patient Advice and Liaison Service (PALS) Team has opened a hub in main reception, opposite the League of Friends’ First Rate Café and Shop.

Open Monday to Friday from 10am to 4pm (closed Bank Holidays), it is a place where patients and visitors can speak to the team face-to-face about any problems or concerns they may have about our services, if they have been unable to resolve after speaking to staff.

This is just one of the many ways we are working to improve the patient experience by ensuring they, as well as their loved ones and carers, feel listened to, and any necessary actions are taken at the earliest opportunity, so they don’t take their troubles home with them.

Outside the hub’s opening hours people can still contact the team Monday to Friday, from 9am to 5pm, by calling 01634 825004 or emailing medwayft.pals@nhs.net.