Medway improves in patient-led assessments

Medway Maritime Hospital’s annual Patient Led Audit for Care Environment (PLACE) audit took place in October 2023.

An annual national audit, PLACE looks at how hospital’s make sure all NHS patients are cared for with compassion and dignity in a clean, safe environment.

Assessors included patient representatives and members from the Infection, Prevention and Control, Estates and Facilities and Nursing departments.

PLACE criteria include checks on levels of cleanliness, condition and appearance of our buildings, dementia support for patients, disability and access provisions, privacy, dignity and wellbeing of patients and the nutrition and hydration of patients through food tasting.

The hospital’s 2023 PLACE assessment results show a significant improvement in all criteria compared to 2022 demonstrating a greater assurance in patient care delivery.

The full list of scores below show high improvements in the top three areas, privacy, dignity and wellbeing, dementia and disability.

Mona Kalsi, Associate Director Facilities said: “It is great to see the continued improvement on our PLACE assessment scores, especially in our privacy, dignity and wellbeing score.

“The estates, facilities and nursing teams have action plans to highlight any gaps and to review progress, which will help us work towards improving our 2024 assessment score.”