Complaints / PALS

1. I would like a breakdown of complaints relating to maternity care for the years 2019,2020,2021,2022,2023 and 2024 year to date. I would like to know the reason for the complaint and whether it was upheld.

2019

There were 23 complaints received – 7 upheld, 10 partially upheld and 7 not upheld.

Complaint reasons: appointment or cancellation not made; attitude of staff; caesarean related complications/problems; communication between staff; complications/problems during labour; complications/problems following labour; delays diagnosis, delays pain relief; failure to diagnose; lack of help with feeding & drinking, lack of medical care, attention, treatment, privacy; verbal communication to patient

2020

There were 29 complaints received – 7 upheld, 15 partially upheld and 7 not upheld.

Complaint reasons: attitude of staff, caesarean related complications/problems; complications/problems during labour; complications/problems following labour; consent to treatment; delays pain relief; failure to diagnose; information within the hospital; lack of medical care, attention, treatment; long wait for call to be answered; verbal communication to patient; unsatisfied with treatment given

2021

There were 34 complaints received – 7 upheld, 21 partially upheld and 6 not upheld.

Complaint reasons: attitude of staff; breach of confidentiality; caesarean related complications/problems; communication between staff; complications/problems during labour; complications/problems following labour; consent to treatment; delays pain relief, medications, transfer, diagnosis; lack of medical care, attention, treatment; other; query about appointment; verbal communication to patient; written communication to patient/family

2022

There were 26 complaints received – 6 upheld, 17 partially upheld and 3 not upheld

Complaint reasons: attitude of staff; breach of confidentiality; caesarean related complications/problems; communication between staff; complications/problems during labour; complications/problems following labour; delay diagnosis, treatment, outpatient scans/tests; incorrect diagnosis; lack of medical care, treatment, compassion/empathy; medication error; safeguarding concern; unsatisfied with treatment given; verbal communication to patient, relatives

2023

There were 29 complaints received – 1 upheld, 27 partially upheld and 1 not upheld.

Complaint reasons: attitude of staff; caesarean related complications/problems; communication between staff; complications/problems during labour; complications/problems following labour; delay diagnosis, pain relief, outpatient scans/tests; failure to diagnose; lack of medical care, attention, dignity, compassion/empathy; unsatisfied with treatment given

2024 to 20/08/2024

There were 7 complaints received – 5 partially upheld and 2 not upheld

Complaint reasons: complications/problems during labour; delays in treatment; failure to diagnose; lack of medical care, attention

2. I would like to know how much compensation was paid to patients relating to maternity care in the 2019,2020,2021,2022,2023 and 2024 year to date from the Trusts budget not via NHS resolution. £0

3. For 2022, 2023 and 2024 year to date I would like to know the reason for the compensation pay out. N/A