Telephone maintenance contracts

The contract information sent by the organisation previously has now expired please can you provide me with a new update of the telephone maintenance contract:

Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support if all the information is still the same besides the contracts dates please send just the new contract dates. It would be much appreciated.

1.       Contract Type: Maintenance, Managed, shared (If so, please state orgs)

8X8 IP Telephony

2.       Existing Supplier: If there is more than one supplier, please split each contract up individually.

8×8

3.       Annual Average Spend: The annual average spends for this contract and please provide the average spend over the past 3 years for each provider    

£250,000                   

4.       Hardware Brand: The primary hardware brand of the organisation’s telephone system.

Poly

5.       Number of telephone users:

914 Handsets

6.       Contract Duration: please include any extension periods.

3 year + 1 + 1

7.       Contract Expiry Date: Please provide me with the day/month/year.

29 June 2025

8.       Contract Review Date: Please provide me with the day/month/year.

January 2025

9.       Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g., Contact Centre, Communication Manager.

3x Contact Centres

10.   Telephone System Type: PBX, VOIP, Lync etc

IPT/VOIP

11.   Contract Description: Please provide me with a brief description of the overall service provided under this contract.

IP Telephony and Support 24 x 7 x 365

12.   Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.

CCS Framework RM3808

If the service support area has more than one provider for telephone maintenance, then can you please split each contract up individually for each provider.  N/A