The vast majority of patients and families are appreciative of our staffs’ efforts to care for them and their loved ones, but too often colleagues experience abusive, intimidating and threatening behaviour from those they are trying to help.
This is not an accepted part of anyone’s job, least of all someone who is giving care to those who need it most.
Here at Medway our message is clear, we will not tolerate any violence, abusive or aggressive behaviour or intimidation towards our staff.
We will use all means possible to protect them, including legal options and yellow card warnings or red card sanctions, to ensure they can carry out their work without fearing for their safety while trying to help others, or because of their race, disability, sexual orientation, beliefs or transgender identity.
Anyone who behaves in this way, or who damages hospital property, will be asked to leave by our security staff and, if appropriate, we will take legal action, which could result in prosecution.
Please remember to always be kind and understanding to our staff.
Our policies are intended for staff use, but if you would like to receive a copy of the Trust’s policy on the issuing of yellow card warnings and red card sanctions, please contact our Integrated Governance Team by emailing medwayft.integratedgovernance@nhs.net
